Airsplat Consumer Complaints All Reviews

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Airsplat Reviews

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  • Unbelievably bad customer service



    Sent an airsoft rifle back for service almost a month ago. My son got this for Christmas and used it twice before it broke. I received the RMA and followed their instructions to a tee. Included a postal money order for the $50 stated in the box with the returned rifle. RMA stated that every effort is made to fix and ship the product back within 2 to 3 days. Approximately 1 and 1/2 weeks went by, so I had my son call to check on the status. He was told that a part was needed so it would take a couple more days, but he should have the rifle back in 3 to 4 days. Another week went by and... More...
    (Miscellaneous)
  • Airsplat best warranty in the business NOT



    To whom it may concern, I would like to say that I am very unhappy with the way this RMA has been handled, and how Airsplat has blamed a defective rifle on me the customer. I first contacted the technical support department and explained what happened and agreed to send the rifle back I had requested a refund because I did not feel the rifle was a quality product but I found out quickly that Airsplat was not concerned about making the customer happy. I sent the rifle back and after several weeks it was returned to me with a wonderful explanation saying it was my fault that the rifle... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    rtzzfender2's Picture   rtzzfender2    0 Comments   Comments
  • Airsplat is deceptive, dishonest and untrustworthy



    Paid for expedited shipping of airsoft gun at Christmas time. Was excited to see package shipped right away. Only thing in the box were bb's and an autoloader. Gun was on backorder per packing slip. Called next day line was busy all day. Next day got through and was told wont be in until next week. I said Id pay next day shipping. Rep said not sure what day would arrive, call back. Called back next week and line was busy all first day. 2nd day got through to hold que. Was in hold que for 20 min. Line rang and went to voice mail. Voice mail was full. Sent email to service that day.... More...
    (Miscellaneous)
    mojobobo's Picture   mojobobo    0 Comments   Comments
  • Unless something changes they'll never get my business again!



    DISHONEST WEBSITE FRAUDULENT CLAIMS NO RESPONSE FROM CUSTOMER SERVICE I have not even received my package yet, but I would warn anyone away from buying from Airsplat. So far my two emails to customer service have gone unanswered, and my package has not been shipped. They guarantee that your package will be shipped in 24 hours, yet mine was ordered on 11/29/13 and here we are on 10/05/13 and it has still not been turned over to UPS for shipment. My brother just received his order after a similar wait only to find that the gun that they had listed as "In Stock" and "Ships... More...
    (Miscellaneous)
  • Worst Company Ever



    Orders are guaranteed to ship out within 24 Hours. All items ordered were shown to be in stock. I placed a $500.00 order on 8/21/2013 After not hearing from them after 4 days I contacted them. The first idiot I got was Michael, an idiot in training. Michael told me that one of the main pieces (a Glock type handgun) was backordered. After hanging up on that idiot & calling back, the second person I spoke to said that a different non important piece (a magazine for the Glock) was out of stock. I asked them to ship out the rest of the order. Today on 8/28/2013 after still not... More...
    (Miscellaneous)
    electrojoc's Picture   electrojoc    1 Comments   Comments
  • Never received Item, will not give refund.



    If I could give a ZERO rating I would. I wish I saw these ratings before ordering from them. Customer service is horrible. Here's my story. Ordered HK 416 CQB airsoft rifle and $40 battery via website. Had it shipped UPS 2nd day air so I can get it for Labor day weekend. The package arrived. They only used one strip of packing tape to secure each end of the long box. Of course the tape isn't going to hold. So there's a gap and tear on one end of the box. I noticed also that the gun box inside was moving freely. Gun box was only packed with maybe two sheets of... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    motu70's Picture   motu70    3 Comments   Comments
  • AIRSPLAT CUSTOMER SERVICE SUCKS BIG TIME



    I bought an airsoft gun from air splat online.Money disappeared from my Visa quickly.Went online to check on the progress of my order,all I got was "enter valid order number"Tried about 8 times,same result.tried again 2 days later,same result.Tried phoning,first number doesn't work,second phone number connected to an automated phone system,waited 10 to 15 minutes(obviously my call wasn't that important).Finally got leave a message at the beep.PROBLEM,no beep they just hung up on me,either these people are rank amateurs,incompetent or a fraud,take your pick.If you plan on... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    gregory13's Picture   gregory13    1 Comments   Comments
  • Airspat hasn't sent all my items - 33 DAYS LATER!



    I ordered over $100 in guns from airsplat. The next day I got an email asking for a shipping address because my billing address was a P.O. Box. I replyed within 9 minutes, and got an email back later that day saying it would be shipped asap. A week later it still hadn't been shipped so I started calling and emailing, it did finally get out and I recieved it 14 days after it was purchased. HOWEVER, one of the guns was missing, and another appreared to be used, or refurbished at best. I immediately began calling and emailing again, and after 4 more days I got an email saying someone... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    aziesmer's Picture   aziesmer    1 Comments   Comments
  • Wouldn't refund money, sent wrong items...TWICE!



    I hope AirSplat goes under hard. April I order a G36 Magazine. Instead I receive a M4 magazine. Understandable mistake, honest mistake. THey're both magpul pts 120rd mags - and look almost identical. the only difference was how it clips into a rifle. So I return it for an exchange, 2 weeks later - nothing. I call they said it's out of stock, no courtesy email or anything. So I say just gimme a refund then. She says ok. a week later - no refund. I call - they said it was partially processed and they'll have a supervisor finish the transaction I'll have my money in 3-5... More...
    (Shopping, Chain Stores)
    Henners's Picture   Henners    1 Comments   Comments
  • Airsplat would not fix or return parts



    I purchased a KHW M4 which had a problem with the bolt. When I contacted them they told me how to fix the problem, which made it worse. I sent the gun back to them (with all the parts) and they told me their recommended modification voided the warranty and they would not fix the gun. Add to this they did not (nor ever did) return any of the other parts other than the nonfunctional gun. After about I year I gave up calling the purchase a total loss. More...
    (Repair Services)
    reviewer2's Picture   reviewer2    0 Comments   Comments
  • Airsplat.com won't return ship back to us



    An airsoft rifle purchased from Airsplat was shipped to Washington from my son's uncle in California. After having it for a short while, we found a defect and paid for the shipping back to Airsplat, Now Airsplat refuses to return the rifle to us stating it is their policy not to ship to a non-registered address, even when the address that we shipped it from was from Washington and my son's uncle corresponded directly with them and the flatly refused to ship it to Washington. It is exceedingly clear that their policy was totally inflexible and, despite sufficient evidence that no... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    dchung's Picture   dchung    3 Comments   Comments
  • Horrible customer service



    So I ordered a gun (mk1 m249) and paid $213 (the gun was on sale). I sent it back because it fired at random even when I wa not pulling the trigger. They told me I could get a refund, gun of equal value, or the same product. After telling them th new gun I wanted, they sent an email saying that we only paid $170 (the new gun I wanted cost $200) after sending them a picture of our receipt, they took 2 weeks to respond, to which they said call them. So I did, to which they said they were deducting %15 because I "urinated" on the box... So it's been 7 months an I still... More...
    (Miscellaneous)
    Turdjag's Picture   Turdjag    0 Comments   Comments
  • Airsplat return issue



    Ordered 3 guns direct from Airsplat, It arrived in a box all wrapped together. Opened box noticed pistol silencer was broken off barrel still in pkg. I emailed airsplat and they responded stating I could send it back for review and refund or repair/replacement. Thats the same policy if you simply dont like it. Sounds nice but mine arrived broken and they still expected me to pay return shipping so they could review it. I"m guessing not a lot of returns this way as a $20 gun cost $11 to return it for a refund exchange even if it arrives broke. That's pathetic! States file a claim... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Edmedders's Picture   Edmedders    4 Comments   Comments
  • Airsplat is the pits



    My son got a gun from them for Christmas. It shot 3 plastic pellets, then died. The battery wouldn't charge, and when we contacted them they told us the many ways we were supposed to dismantle the gun to trouble shoot the problem. When it still didn't work they told us it had to be in pristine, unaltered condition to exchange it. We sent it back anyway since this useless thing won't work, and are keeping our fingers crossed. My son is crushed - it's really all he wanted for Christmas. Avoid this company - they are the pits. More...
    (Shopping, Chain Stores)
    amyleecp's Picture   amyleecp    2 Comments   Comments
  • BUYER BEWARE-THIEVES



    This company is the worst company I have ever dealt with, and I before I explain, I gave them every opportunity to correct their mistake. They have chosen to IGNORE the situation in hopes it just goes away. I ordered a gun for my son's birthday. It was used ONCE and it broke. They were fine when I contacted them the first time and paid the $15 to send it back. I was told we could pick a different model if we wanted. So we picked a model that was actually CHEAPER than the previous gun. No credit was given. The "new" gun arrived on 8/4/11 only to find that the... More...
    (Miscellaneous)
  • Airsplat Horrible



    The gun quit functioning the first day after I received it. I returned it for a refund, following all of the steps I was told to. I told the people in every email and every phone conversation that the orange tip had to be removed in order to use the supressor which came with the gun, and after all of this was sent an email I would receive a refund. Being as this was a birthday present for my son, when I received this email I purchased him a new gun. Then I received an email that the gun had been fixed and shipped back. After following up on this I was told the gun was shipped back because... More...
    (Miscellaneous)
    jtbone0's Picture   jtbone0    3 Comments   Comments
  • Airsplat delivery complaint



    I ordered a couple of items 4 days ago and it was apposed to arrive the 3rd day but instead I got a letter saying that they missed me (also received at 3rd day). For some reason it had my home address on it. My mom only has business credit cards so I decided to make it so that it would delivery to my moms work place. My mom doesn't get home till 9:30ish pm so i was gone at a friends house. While i was gone a person from delivery services apparently was there at my house when i wasn't. Now we have to pick it up or reorder and wait 2 days. My moms too busy to pick it up and my... More...
    (Delivery Services)
    aaronkim21's Picture   aaronkim21    2 Comments   Comments
  • Can't believe it



    This business has the worst customer support I have ever seen in a company. The company always has defects in their guns, which may not be their fault but when you do get a defect they will not fix it or send you a new one. They also package their products very poorly. Their policy is that you have to apply for a refund within 3 days of you receiving the product. Which is incredibly insensitive. Then I tried to apply for a warranty but when I called they said that the 30 day warranty wasn't applied for me because I didn't buy a warranty but they don't say anything about... More...
    (Miscellaneous)
    tencents4ss3's Picture   tencents4ss3    2 Comments   Comments
  • AIRSOFT GUN



    I ORDERED AN AIRSOFT GUN FOR MY SON FOR CHRISTMAS. WE WANTED TO TRY THE GUN BEFORE WE GAVE IT TO HIM. THE COCKING MECHANISM BROKE ON THE FIRST TRY. I EMAILED THEM TO GET A REFUND AS I DIDN'T WANT ANOTHER ONE IF IT BROKE THAT EASILY. THEY SAID THERE WAS A 3 DAY RETURN POLICY. THIS IS ABSOLUTELY ABSURD! I CALLED THEM ON THE 4TH DAY, A MONDAY AND WAS ON HOLD FOR 23 MINUTES AND DISCONNECTED SO I EMAILED THEM AND THEY ABSOLUTELY REFUSED TO GIVE ME A REFUND. THEY OFFERED TO REPLACE IT ONLY IF I PAY THEM 10.18 FOR SHIPPING. THE GUN COST 24.00 ARE YOU KIDDING ME? More...
    (Miscellaneous)
    KAD0621's Picture   KAD0621    2 Comments   Comments
  • Buyer Beware



    Let the buyer beware. We ordered a gun which came without the gas bolt it was supposed to have. They told us they would send another gas bolt, no problem. However after using the gun with the spring bolt they e mailed and said we had to send the gun back as they sent the wrong gun. I told them to send me a new gun as this one was a gift for my son and we did not want to wait for another one. I was shocked when they wanted to charge my credit card for a second one then credit my card if the one I send back meets their inspection, (it was used for two days from their mistake) That was two... More...
    (Shopping, Chain Stores)
    mkowal5220's Picture   mkowal5220    1 Comments   Comments
  • Complaint



    AirSplat is the worst company I have ever had the missfortune of dealing with. They tried to sell me a scratched up damaged item as new. When I returned it for replacement they just returned the same scratched up junk they had sent before. After I had sent it back twice they then tried to tell me that there is nothing wrong with it. I asked for my money back and they now want to charge me a restocking fee. I filed a complaint with the State's Attorney General and with my credit card company. I will never do business with them again. More...
    (Shopping, Chain Stores)
    kwaj95's Picture   kwaj95    0 Comments   Comments
  • Sent Broken Gun Had to Pay



    My son had received Christmas money and decided to buy a gun from Airsoft, plus $15 shipping. Gun arrived broken, they did not refund shipping, in addition to having to pay another $15 to ship it back. Round and round, I am out a total of $30, no gun and no consideration. Apparantely they sell on ebay, had I known this they would have had to refund the shipping for their faulty product, as I'm a seller as well. It's bad business altogether. Their solution is to offer "complimentary bb's". Just would like my $30. Worst ever to deal with; good luck staying in... More...
    (Miscellaneous)
    Samvaniam's Picture   Samvaniam    0 Comments   Comments
  • Airsplat is a ripoff!



    I ordered a gun for my son for Christmas. I wish that I would have researched the bad reviews about Airsplat before I had ordered! I paid for 2-3 day shipping and never received the gun. I found out later that they had shipped it to the wrong address. You can never reach them on their phone number listed, you can only contact them by e-mail. And good-luck getting a response! I never did get the gun and they refuse to refund the shipping costs! NEVER ORDER FROM AIRSPLAT! More...
    (Online Shopping - Sponsored by AMAZON.COM)
    picardmom's Picture   picardmom    5 Comments   Comments
  • Poor Service



    My company has purchased and resold Airsplat products for 3 years without a problem...until recently. I ordered a rifle for a customer, and it broke two weeks after delivery. I got an RMA from them and sent it back for replacement. They have more excuses than a Thanksgiving Day turkey for not honoring their 30 day warranty. We went round and round, but they wouldn't budge. I took them off my website and deal with someone else. More...
    (Shopping, Chain Stores)
    Beemant's Picture   Beemant    0 Comments   Comments
  • Airsplat - poor service



    Airsplat.com is an internet company that sells airsoft toy guns. Do not order from Airsplat. Terrible customer service. There was no order confirmation. I was not informed when an item was out of stock. They refused to stand by their promise of 110% price guarantee. They sold the same product $40 cheaper on Amazon.com. When I tried to resolve the problems by phone, they kept putting me on hold. There is nothing good I can about my transaction with this company. More...
    (Shopping, Chain Stores)
    AlanN's Picture   AlanN    2 Comments   Comments


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