Airsplat Customer Feedback All Reviews

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Airsplat Reviews

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  • Customer service could use some improvement...

    A few days ago, I had emailed Airsplat's Support Department, stating that I would like to make an exchange for one of my orders that I had received a few weeks ago. In their return policy details page, they said to email them at if you wish to return your item, which I did. They also stated that a reply should be sent with an RMA number in approximately 24 hours or less, excluding weekends and holidays. I never got a response. The day I sent the email was on a Thursday. That certainly was not a day on the weeken, and there was no holiday on that day. So I decided... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    AaronK47's Picture   AaronK47    1 Comments   Comments
  • Better customer service please

    This review has been resolved or replied to by this company. Airsplat is ok. I wouldn't recommend buying airsoft guns from the website because most of the time, they're not what you think, or get damaged sometimes in the process (and its UPS or USP that does the damage I believe). I only order accessories and/or equipment such as magazines, scopes, and upgrades for your gun. I wouldn't go to high on any prices because customer service is horrible and it feels like they don't care about anything. A gun I ordered came in broke and customer service never returned my calls or replied to my emails, leaving my nephew very disappointed.... More...
    junebug0924's Picture   junebug0924    1 Comments   Comments
  • Good but could be better

    1. If there was anything you would redo with your order, what would it be? Order a different gun 2. Why? Please elaborate on above answer. Gun has a design flaw. Thin medal piece that holds in a pin with a strong spring. 3. If there was 1 thing that could have been better or that you would have wished for, what would it have been? I ordered two guns before Christmas. One for me and one for my son. One has been great and the other was broke when I got it. I sent that back and got this gun. It took quite a while, but I understood that you were busy for the Christmas season. The... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    macthomas's Picture   macthomas    0 Comments   Comments


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