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Airsplat Complaint - Airsplat Bad service and Stole returned item - ERM-AGM-M16-032
Airsplat Complaint

Airsplat Complaint

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Airsplat Bad service and Stole returned item - ERM-AGM-M16-032


I sent a 3 guns back for exchange and repair After a month a waiting for them to "process my order" they are now telling me that they did not receive one of them. They were all in the same box. I even got a letter from the owner of the UPS store that packed the box. Still they wont do anything. I have spent over $7,000 with airsplat in 2013. I cannot believe the way they treat their customers.


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Comments


Seankher says: (4 years ago)
 0
Seeing and hearing about too many of these stories same stories about airsplat. I'm afraid to send my broken guns in. Calls to airsplat customer services are exactly as negatively described all over the web.
Great prices, Great website. Then it ends there.



airsplat says: (5 years ago)
 0
Hello Mdicus,

This is Brandon from Airsplat.com. We have spoken before in the past regarding many of your orders and I am currently working for the customer care department here at Airsplat. I can assure you I am currently investigating into your account and trying to see exactly what happened. Right now as it stands we did not recieve the AGM M16 rifle. I sincerely apologize and I understand how frustrating the situation may be. I am currently looking into the matter and seeing what I can do for you. I will be contacting you soon or you can always email me at lastore@airsplat.com




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