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Airsplat Complaint - Airsplat best warranty in the business NOT - Airsplat Customer Service
Airsplat Complaint

Airsplat Complaint


Airsplat best warranty in the business NOT - Airsplat Customer Service

To whom it may concern,

I would like to say that I am very unhappy with the way this RMA has been handled, and how Airsplat has blamed a defective rifle on me the customer. I first contacted the technical support department and explained what happened and agreed to send the rifle back I had requested a refund because I did not feel the rifle was a quality product but I found out quickly that Airsplat was not concerned about making the customer happy. I sent the rifle back and after several weeks it was returned to me with a wonderful explanation saying it was my fault that the rifle broke and that I had taken it apart. This is such a creative way to void the warranty my hat is off to Airsplat and there unbeatable guarantees. I had explained when I called for the RMA what had happened but I guess Airsplat considers all its customers to be liars which is a great business practice, and the technician that worked on the rifle must be a all knowing wise men because there was no other explanation for the broken rifle. It was the customers fault.
Now lets talk about the repaired rifle, the bolt and trigger did work when I received it back, great job, to bad it was missing screws and oh yea the SAFETY LEVER, yes I know its hard to believe but the safety lever was missing. Oh I forgot it must have been my fault I guess I took it off the rifle. I am glade Airsplat is so very safety conscious that they will send a rifle out to a customer without a safety, but again that must be my fault.
So I called again and asked for my money back and I was told to take pictures of the rifle and send them in with the new RMA so the technical department could make a decision on what to do. Surprise, Surprise they sent me back an email letting me know that they could not give me a refund and my warranty was void again because it was my fault the rifle had broke.

Airsplat - Don't worry I am not going to waste my time and money to send the rifle back again. Congratulations on your creative business practices, you must have a excellent marketing department. You profited from my $82 dollars and it will get you plenty of publicity as to the fact that I will be submitting this as a review of your company.


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