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Airsplat Complaint - Airsplat.com won't return ship back to us - Dboyz MK11- Mod 0 SPR Airsoft Rifle
Airsplat Complaint

Airsplat Complaint

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Airsplat.com won't return ship back to us - Dboyz MK11- Mod 0 SPR Airsoft Rifle


An airsoft rifle purchased from Airsplat was shipped to Washington from my son's uncle in California. After having it for a short while, we found a defect and paid for the shipping back to Airsplat, Now Airsplat refuses to return the rifle to us stating it is their policy not to ship to a non-registered address, even when the address that we shipped it from was from Washington and my son's uncle corresponded directly with them and the flatly refused to ship it to Washington. It is exceedingly clear that their policy was totally inflexible and, despite sufficient evidence that no fraud was in play here, they refused to honor their customers' wishes and decided to make angry both the original buyer and the family receiving the gift. It is clear that Airsplat does not understand customer service and their strict policies serve no one but themselves. I will never buy anything from them again. If you buy anything from them, pray you don't get anything defective or broken because (as you will read) their history of dealing with that has been pretty bad.


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Comments


airsplat says: (6 years ago)
 0
We regret to hear of any of our customers experiencing any issues.

We are required to ship any warrantied items back to the original address in which they were delivered to. This is done as a fraud protection measure.

We have contacted the customer and are currently waiting for their response.

We encourage all of our customers to contact us directly at 626-539-3900 to discuss any concerns.



airsplat says: (6 years ago)
 0
Here at AirSplat.com we take pride in making sure our customers have the best possible experience.

Unfortunately our policy does state that we need to ship the item you the original shipping address on the account. This is done to prevent any kind of fraud for the customer.

We have attempted to reach out to the customer in order to assist them as much as possible.

We invite all of our customers to call us or email us with any concerns. (626) 539-3900 or email is info@airsplat.com



airsplat says: (6 years ago)
 0
We regret to hear of any issues that our customers encounter.

We are required to ship a warrantied item back to the original address in which the item was delivered to. This is done as a fraud protection measure.

We encourage all of our customers to contact us direct at 626-539-3900 for the quickest response time. At this time, we have contacted the customer and are anxiously awaiting their reply.




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