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Airsplat Complaint - BUYER BEWARE-THIEVES
Airsplat Complaint

Airsplat Complaint



This company is the worst company I have ever dealt with, and I before I explain, I gave them every opportunity to correct their mistake. They have chosen to IGNORE the situation in hopes it just goes away.

I ordered a gun for my son's birthday. It was used ONCE and it broke. They were fine when I contacted them the first time and paid the $15 to send it back. I was told we could pick a different model if we wanted. So we picked a model that was actually CHEAPER than the previous gun. No credit was given. The "new" gun arrived on 8/4/11 only to find that the "new" gun wasn't new at all. They obviously sent us a USED gun. The trigger was all warn from being used! The kicker of it was not only was it used, but it was broken. It was not able to be shot. I called Airsplat THAT SAME DAY. The minute that we took it out of the box I was on the phone with them.

First, there is no one there that will or has the "power" to help you. I was told I would get an email with a shipping label and that I could ship it back and get a credit. That was a month and about 30 emails ago! They are refusing to respond and refusing to do what they said they would do.

I highly recommend anyone who has had issues with this company put in complaints with the Better Business Bureau. They already have had 193 complaints in the past 12 months alone! So, if those complaints were reported...imagine how many complaints go unreported!!

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rebeccamclaughlin73 says: (7 years ago)
This is the second time I have tried to post that this is resolved and I am not sure why my posting is not going through. Airsplat is absolutely correct! They contacted me and fixed the problem. The customer service rep was professional and I am 100% satisfied. I thank Airsplat for doing the right thing!

rebeccamclaughlin73 says: (7 years ago)
Airsplat is absolutely correct! They stepped up and did the right thing. The customer service rep that contacted me was professional and handled the situation wonderfuy. Thank you Airsplat for taking a frustrating situation and making it right. I am 100% satisfied with the results and with the service I ended up receiving.

airsplat says: (7 years ago)
The customer’s situation was corrected and refunded on September 16, 2011. At the time of this post, the complaint has been resolved to the customer’s satisfaction and is no longer valid. There has also been no contact, whether positive or negative, between the customer and Airsplat.com, since mid-September. Customer also states that this may be a fraudulent posting as she is satisfied with the outcome of the issue.
At Airsplat, we take pride in our customer service and work with our customers to find a creative solution to problems when our industry leading warranty will not suffice.
We encourage ANY person with an issue from an order to email us at Support@airsplat.com or call our customer service line at (626) 539-3900.

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